Service and training

Different needs โ€” Different approach

Supporting hundreds of point-of-care machines often located in rural areas is fundamentally different from that of centralised machines in a few large cities. Consequently, maintenance and repairs must be undertaken by dedicated authorized SAMBA engineers specially recruited and trained for that purpose.

Knowing that SAMBA machines will be used in peripheral clinics by non-technical personnel we have adopted a unique service/repair approach to ensure that our products work consistently and reliably in often challenging real-world conditions:

  • Best value for money โ€“ service & maintenance contracts provided on a per site basis
  • On-site user training at time of instrument installation at no additional cost
  • Continuous training of new personnel and additional refresher training free of charge
  • A team of in-country engineers dedicated only to SAMBA
  • Committed response time โ€“ in less than 48 hours & tracked in real time!

Contact for services or repairs:
Local SAMBA distributor or DRW directly:

Telephone:
GB +44 1223 785 348
USA +1 408 773 1511

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and you will hear back from us within 48 hours

Technical support

For technical support/advice and feedback, contact Diagnostics for the Real World Ltd. Customer Service at:

Europe (UK)

Phone: +44 1223 785 348
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USA

Phone: +1 888 773 1550
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Africa

Phone: +256 701 356 005
+256 752 072 618
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